Refund policy

Hickory Dust N Dimes, LLC dba Hickory Dust N Dimes
Last Updated: 1/17/2026

1. Return & Refund Policy

1.1 Nature of Sales & Final Sale Policy

Due to the curated, limited-edition, and “mystery box” / blind assortment nature of products sold by Hickory Dust N Dimes, LLC dba Hickory Dust N Dimes, ALL SALES ARE FINAL.

  • No refunds, returns, or exchanges are offered for:
    • Buyer’s remorse or change of mind
    • Dissatisfaction with style, color, brand, or type of item received
    • Preference-based concerns

By purchasing a subscription or individual item, the buyer expressly acknowledges that they are purchasing a blind assortment of goods, accepts the inherent variability of such products, and waives any claim based solely on personal preference.

Seller Discretion & Legal Exception
All sales are considered final; however, the Seller retains the sole and absolute discretion to issue a refund in rare and exceptional circumstances. Any reference elsewhere in this policy to refunds applies only where required by law, payment processor mandate, or where expressly approved by the Seller in writing, and does not alter the general All Sales Final policy.

1.2 Damaged or Defective Items (Limited Exception)

We stand by the quality of our products. In the unlikely event an item arrives damaged or legally defective, the buyer may be eligible for a replacement only, subject to the following terms.

Reporting Window

  • Damage must be reported within 48 hours of the carrier’s delivery timestamp.
  • Claims submitted after this window will be denied.

Required Evidence
The buyer must email dust.dimes@gmail.com with:

  • Order number
  • Clear, high-resolution photographs of:
    • The damaged item(s)
    • The shipping packaging as received

Resolution (Exclusive Remedy)
Approved damaged or defective item claims are resolved by replacement only, using an item of like or similar type, value, and condition. Refunds will not be issued unless a comparable replacement cannot be reasonably sourced or delivered within a commercially reasonable timeframe, as determined solely by the Seller.

Return Shipping for Inspection

  • If inspection is required, a prepaid return label will be issued.
  • Items returned without authorization will not be accepted.

Restocking Fees

  • No restocking fees apply to approved damaged or defective claims.

1.3 Apparel Sizing

All apparel sales are final.

  • No refunds or exchanges are offered for sizing issues.
  • The buyer is solely responsible for selecting the correct size prior to checkout.

1.4 Chargebacks & Payment Disputes (Processor-Aligned)

No Return Authorization
Returns are never authorized under this policy. Any return of merchandise occurring in connection with a chargeback or payment dispute is involuntary, processor-directed, or permitted solely to mitigate losses, and does not constitute Seller approval of a return.

By completing a purchase, the buyer agrees to first attempt resolution directly with the Seller prior to initiating a chargeback or payment dispute, to the fullest extent permitted under Tennessee law.

Any chargeback, dispute, or payment reversal initiated after goods or services have been delivered will be treated as a contested transaction under this policy.

  • Any item returned or dispute initiated as a result of a chargeback will incur a $30 chargeback processing fee, representing a reasonable estimate of administrative, handling, and processor-related costs. This fee is enforceable to the fullest extent permitted under Tennessee law and may be deducted from any refund or pursued as part of an outstanding balance.

The Seller reserves the right to submit evidence to payment processors including, but not limited to:

  • Proof of delivery
  • Order confirmation records
  • This policy as evidence of buyer agreement
  • Communication records

Chargebacks filed for reasons inconsistent with this policy (including but not limited to “no longer wanted,” “not as expected,” or “buyer’s remorse”) may be deemed invalid disputes under payment processor rules.

1.5 Refund Processing (If Legally Required)

If a refund is required by law, payment processor mandate, court order, or expressly approved by the Seller:

  • Refunds will not be issued until any required return is received and inspected.
  • Applicable fees, including the $30 chargeback processing fee, will be deducted where permitted.
  • Refunds are issued to the original payment method unless otherwise required by law.
  • Processing times vary by payment provider.

1.6 Debt, Collections & Recovery of Costs

If payment is reversed, withheld, disputed, or otherwise unpaid for products or services already delivered, the outstanding balance constitutes a lawful debt owed by the buyer.

To the fullest extent permitted under Tennessee law, the buyer agrees to be responsible for all reasonable costs incurred in connection with debt recovery, including but not limited to:

  • Collection agency fees
  • Attorney’s fees and legal expenses
  • Court costs and filing fees
  • Administrative and recovery costs
  • Any other reasonable expenses incurred in enforcing payment

Such costs may be added to the outstanding balance and pursued through lawful collection means.